Charter's 'no domain' hijacking

• May 18, 2008
• James Skemp
• Internet

Sent: May 19, 2008 8:13:48 AM
Subject: Other Internet Inquiries

I understand that Charter is trying to help by providing a search page if we type a domain in incorrectly, but the redirection that occurs is out of control.

Even though I've opted out via the cookie, I'm still redirected to http://www11.charter.net/not_found when I type in a domain that isn't available. This is great, unless I want to try .net or .org, and have to re-type the domain name, or the entire URL.

How can I get this resolved so that I've really opted out of this feature?

Thanks!

===

On Sun, May 18, 2008 at 7:23 PM, Charter Communications <[email protected]> wrote:

Dear James,

Thank you so much for contacting Charter Communications. My name is Crisjoshua, I would be happy to hear your concern. We also appreciate the email you have sent. As we are striving to improve our customer service efforts, your input is very valuable to us here at Charter. This demonstrates us the areas in which we need to improve upon. I am writing you to inform you about the enhancement to your web browsing experience via Charter?s High-Speed Internet service. While continuing to deliver the same fast and reliable Internet service you?ve always received, innovative new technology enables Charter to provide you with an enhanced online experience that is more customized to your interests and activities. As a result, the advertising you typically see online will better reflect the interests you express through your web-surfing activity. You will not see more ads -- just ads that are more relevant to you. This service was designed to ensure that your privacy as a Charter customer will continue to be protected.
Your personal information will remain confidential and your online activity will never be linked by anyone to your individual identity through this service. The service is completely anonymous and does not collect or use any information that identifies you or your family.
As your trusted communications provider, it is important to us that you continue to be in complete control of your online experience. If you would like to learn more about this exciting new service. Please visit www.charter.com/onlineadvertising. For information on Charter?s privacy policy and how to opt out of this service, visit www.charter.com/onlineprivacy.
Charter is committed to offering the highest quality service to our customers, and we thank you for
the trust you have placed in us to deliver it to you.

If you have additional questions, please let me know.

I would like to encourage you to visit our website, http://www.charter.com/ for further information and assistance regarding any of your services. There are self-help options available for you there.

Thank you for your e-mail! Enjoy your day!

Respectfully yours,
Crisjoshua
Charter E-mail Support Team

===

On Sun, May 18, 2008 at 8:59 PM, James Skemp, of StrivingLife.com <[email protected]> wrote:

Hi Crisjoshua,

 I actually found that URL earlier, and it seems that my area does not yet 'offer' that as an 'enhancement.'

 The issue I'm having seems to be more of a hijacking, than an enhancement, and since I've already verified that my area is not part of the service that the /onlineprivacy page talks about ... I'm not sure that my issue has been resolved?

~James